Our commitment to delivering a seamless shopping experience extends to our shipping processes. Below are the comprehensive terms and conditions governing our shipping services:
ORDER PROCESSING AND DELIVERY TIMELINE
Upon the processing of your order by our dedicated team within 1-2 business days, anticipate receiving your purchase within 7-15 business days. Please note that delivery times may vary depending on customs clearance, with USA deliveries generally exhibiting quicker transit times compared to the UK, Australia, and New Zealand. Most European and Asian countries may experience extended shipping durations.
It is important to highlight that shipping times do not encompass any customs processing durations for international orders. Depending on the value and destination of your order, you may incur import or customs charges. These charges are the recipient’s responsibility and are not included in the delivery cost. For detailed information, we recommend consulting your country’s customs service.
Orders dispatched outside of the USA will adhere to the delivery terms specified by the relevant postal service. While we strive to ensure timely deliveries, we cannot be held liable for any loss or damage arising from factors beyond our control, such as carrier delays or unforeseen events.
Changes in shipping charges and minimum order requirements may occur, and we advise reviewing these details periodically. Please perform a thorough check of your order upon arrival to ensure its contents are accurate.
AVAILABILITY OF ITEMS AND STOCK UPDATES
All orders are contingent upon the availability of items at the time of dispatch. We make every effort to provide accurate and up-to-date information regarding stock levels. In the event that any items in your order are out of stock at the time of packing, we will promptly notify you via email and process a refund for those items.
CUSTOMS AND IMPORT CHARGES
Import or customs charges may apply depending on your order’s value and the destination country. These charges are determined by the destination country and are beyond our control. Recipients are responsible for any applicable fees or charges, and they are not included in the delivery cost. For further details, please consult your country’s customs service.
FREE SHIPPING TERMS & CONDITIONS
Enjoy free shipping automatically applied at checkout for orders exceeding the specified threshold. The free shipping threshold is calculated after applying any promotions and discounts. Note that free shipping may be exclusive to US orders.
DELIVERY TIME AND OPTIONS
Delivery times typically range from 5 to 12 business days for the US, and 7 to 15 business days for Canada, Europe, Australia, or New Zealand. Please be aware that courier delays may affect delivery times, and processing times are not included.
DELIVERY METHODS AND ELIGIBLE COUNTRIES
We utilize various local and global shipping methods, including USPS and FedEx, for order deliveries. In some instances, direct delivery methods with overseas manufacturers may be employed when stock is unavailable in your country. We currently deliver to all countries except for North Korea, Venezuela, Cuba, Iran, Ethiopia, Sudan, Syria,Yemen,Iraq, Pakistan, and India.
PROCESSING TIME VS SHIPPING TIME
It is crucial to distinguish between processing time (2-3 business days) and shipping time when estimating total delivery time. Orders typically take 2-3 business days for processing before being fully dispatched. Once processed, your package will be picked up by our shipping company for delivery, with online tracking information available on our website.
Orders cannot be canceled after 30 minutes of placement, as they may have already undergone processing. If you wish to cancel an order shortly after placement, please email us at email@example.com promptly.
We disclaim responsibility for packages returned to us as refused, unclaimed, undeliverable, or due to incorrect or insufficient addresses.
Customers are responsible for customs fees, and we advise consulting local customs agencies for fee details. In rare instances, customs agents may cause delays in package delivery. We encourage customers to register an account for order tracking.
Orders may be divided into separate packages due to backordered items, weight restrictions, or different designers/warehouse locations. For more information, contact us at firstname.lastname@example.org.