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RETURN AND REFUND POLICY
Effective Date: January 5,2024
Our commitment to customer satisfaction extends to our Returns and Refund Policy. Please carefully review the following guidelines for a clear understanding of the terms and conditions associated with returning items and seeking refunds from TrendyMallDeals.com:
1. Return Eligibility:
The return window is 30 days from the date of purchase or 7 days after the item is delivered. Returns requested after this period will not be considered for a refund.
To be eligible for a return, a valid receipt or proof of purchase is required.
Items must be returned in new/unused condition, with all original packaging intact. Clothing merchandise must include attached tags.
Certain products are not eligible for a refund due to hygienic reasons, including hats, headbands, socks, swimwear, bras, liquids, food-related, health, and personal care items.
2. Return Process:
Customers are responsible for return shipping costs.
Please use a trackable shipping service or consider purchasing shipping insurance. We cannot guarantee receipt of returned goods without tracking.
Contact our Customer Support at Support@snappyfinds.com to initiate the return process. A return address will be provided, and it is important not to send the item back to the manufacturer.
3. Refund Processing:
Refunds are processed within 7-10 business days of receiving the returned item (excluding weekends or holidays).
Snappyfinds.com reserves the right to deny returns that do not comply with our Return Policy.
4. Re-Stocking Fee:
All returns are subject to a 30% restocking fee.
5. Refund Scenarios:
A refund will be granted under the following circumstances:
Replacement inquiries must be made within 48 hours of receiving the item, accompanied by a photo/video showcasing the defect in quality or size.
6. Non-Refundable Situations:
Full refunds are not available if:
Your order did not arrive due to factors within your control (e.g., providing the wrong shipping address).
The order has already been processed for shipping.
Other exceptional circumstances outside the control of TrendyMallDeals.com.
7. Sale Items and Seasonal Items:
Sale items are not eligible for a refund; only regularly priced items qualify.
Sales of seasonal items are final.
8. Privacy During Returns:
Snappyfinds.com is committed to protecting your privacy.
Information collected during returns will be securely stored for a reasonable period, utilized for fraud protection, research, and analysis. It may be disclosed to state and territory departments upon request, as required by law.
9. Late or Missing Refunds:
Follow the outlined steps to check for refunds before contacting Snappyfinds.com.
10. Undeliverable Packages:
Snappyfinds.com is not responsible for packages returned as undeliverable. No credit or refund will be issued for items in such packages.
If a package is lost in transit, please contact the local post office to file a claim.
For additional information on shipping and related matters, please refer to our FAQ section.
By making a purchase from our store, you acknowledge and agree to abide by our refund/return policy.